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Any information provided to %(vendor)s will be treated in accordance with the published support policies at:
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The RHEL policy is used specifically for Red Hat Enterprise Linux, of
any release, and not forks or derivative distributions. For example, this
policy will be loaded for any RHEL 8 installation, but will not be loaded
for CentOS Stream 8 or Red Hat CoreOS, for which there are separate
policies.
Plugins activated by installed packages will only be activated if those
packages are installed via RPM (dnf/yum inclusive). Packages installed by
other means are not considered by this policy.
By default, --upload will be directed to using the SFTP location provided
by Red Hat for technical support cases. Users who provide login credentials
for their Red Hat Customer Portal account will have their archives uploaded
to a user-specific directory.
If users provide those credentials as well as a case number, --upload will
instead attempt to directly upload archives to the referenced case, thus
streamlining the process of providing data to technical support engineers.
If either or both of the credentials or case number are omitted or are
incorrect, then a temporary anonymous user will be used for upload to the
SFTP server, and users will need to provide that information to their
technical support engineer. This information will be printed at the end of
the upload process for any sos report execution.
r z/etc/redhat-releaser4 a This command will collect diagnostic and configuration information from this %(os_release_name)s system and installed applications.
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Red Hat CoreOS is a containerized host built upon Red Hat Enterprise Linux
and as such this policy is built on top of the RHEL policy. For users, this
should be entirely transparent as any behavior exhibited or influenced on
RHEL systems by that policy will be seen on RHCOS systems as well.
The one change is that this policy ensures that sos collect will deploy a
container on RHCOS systems in order to facilitate sos report collection,
as RHCOS discourages non-default package installation via rpm-ostree which
is used to maintain atomicity for RHCOS nodes. The default container image
used by this policy is the support-tools image maintained by Red Hat on
registry.redhat.io.
Note that this policy is only loaded when sos is directly run on an RHCOS
node - if sos collect uses the `oc` transport (the default transport that
will be attempted by the ocp cluster profile), then the policy loaded
inside the launched pod will be RHEL. Again, this is expected and will not
impact how sos report collections are performed.
z Red Hat Enterprise Linux CoreOSz�This command will collect diagnostic and configuration information from this %(os_release_name)s system.
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The policy for Fedora based systems, regardless of spin/edition. This
policy is based on the parent Red Hat policy, and thus will only check for
RPM packages when considering packaged-based plugin enablement. Packages
installed by other sources are not considered.
There is no default --upload location for this policy. If users need to
upload an sos report archive from a Fedora system, they will need to
provide the location via --upload-url, and optionally login credentials
for that location via --upload-user and --upload-pass (or the appropriate
environment variables).
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